CONTENTS
Disclaimer
Acknowledgement
Section 1 - Resource combination theory
Personal resources
- Your time and attention
- Your basic abilities
- Your specialist skills, knowledge and awareness
Interpersonal resources
- Your personal support group
- Your working contacts
- Your client base
Physical resources
Resource combination theory
defined (free sample chapter)
Section 2 - All about you
Developing your number one business resource
How you feel
- Virtuous circle of motivation
- Vicious circle of discouragement
- Overcoming discouragement
The art of prioritizing
- Two-step rule of prioritization
- The completion backwards principal
Decision making
- Two-step rule of decision making
- Two golden rules of Action
How you perceive
- Half empty or half full?
- Learning to trust the way the universe works
- Knowing where you really are
- The baby and the bathwater
Action
- Two-step rule of action
- Communicative action, fear and paralysis
- Narrowing your focus
Section 3 - Your organization
Product-centered organization
Naming the product
Completion backwards principal applied to a continuum
Your general organizing plan
Section 4 - Tasks and tips by department
Dept. 1: Planning
- Goal setting
- Performance review
- Planning
- Balancing
- Organizing systems
- Setting and maintaining boundaries
- Consistency
Dept. 2: Promoting
- Self image
- Surroundings
- Communication outflow
- Positive problems
- Assuming the customers' viewpoint
- The importance of monitoring
Dept. 3: Selling
- Fielding telephone enquiries
- Avoiding extreme attitudes
- Confidence
- Closing
- The first lesson as sales action
Dept. 4: Scheduling
- Time limits
- Weekly schedule review
Dept. 5: Production
- Lesson preparation
- Focus
Dept. 6: Quality control
- Caring
- Support
- Checking results
- Responsibility
- Product improvement
- Tutor enhancement
Dept. 7: Accounts
- Statistics
- Client list maintenance
- SWOT
Conclusion
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